Return Policy will be happy to accept all returns, if the following criteria are met:

  • All returns must be approved by Ergonomic Seating & Products. Please contact us at 925-736-6176 for a Return Merchandise Authorization (RMA) number.
  • No credit/refund will be given for products without a valid RMA number. will not assume any responsibility for products returned without RMA number.
  • All approved return products must be in brand new, saleable condition, in its original packaging with all original  product documents when returned to us
  • Products must be returned within 7 days of receipt
  • Any products returned showing wear and tear, without products documents, and/or damaged will not have a credit issued. If at that time you would like the product to be sent back to you; the customer will be responsible for the all shipping charges
  •  All shipping charges are customers responsibility
  • No returns on Special or Custom made orders products
  • There will be a 20% restocking fee for chairs and 30% restocking fee for all other products.
  • Once the products are received, inspected and approved, we will credit your credit card account within seven business days

Cancel an order:

Please contact us immediately at 925-736-0686. You must cancel you order over the phone or email. Some items are shipped within 48 hours, it is very important to contact us immediately. There will be a 15% cancellation fee for all cancel order, with the exception of BodyBilt. There will be a 25% cancellation fee per the manufacture, BodyBilt. If the items are shipped already, please follow our return policy.

Defective Merchandise:

For defective merchandise, please contact our customer service department. A RMA number will be given. If product is found to be defective, customer will not pay for the shipping. Please contact customer department with the following information: what item is defective, date of purchase, invoice number, serial number or purchase order number (for chair: under the seat pan).

Shipment arrive damage:

Freight damage must be reported to the freight carrier immediately and please call our customer service department with the information. We can generally send you the parts needed to replace any damaged items.

A shipment arrives with missing or wrong products:

If you receive your shipment arrived with a wrong product or missing item(s), please contact our customer service department within 48 hours or receipt.